Onsite Technology Support

Onsite Technology Supports ensure customers receive prompt and efficient technical support of commercial A/V systems. Provide client support to end users in the operation and configuration of videoconferencing systems. Handle and respond to inbound phone calls, email inquiries, and escalations. Participate in onsite technical troubleshooting. Participate as needed in prescribed training curricula. Follow up on open issues with escalation groups to provide feedback to customer.

Qualifications:

• Technical degree or technical customer support work experience
• Self-starter capable of working independently and with team members
• Excellent communication and interpersonal skills, both verbal and written
• Punctual and polished in corporate setting
• Efficient troubleshooting skills
• Basic PC skills in Microsoft Office and Excel

Pay & Benefits: Ford AV offers competitive compensation and benefits including medical insurance, dental, vision, short-term disability and life insurance, paid time off (PTO), 401K (w/ matching fund), profit-sharing, and opportunities for advancement.

Drug Testing: Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.

EOE/AA/M/F/D/V