HR Benefits Team Leader

As the Benefits Team Leader, you will support a variety of PPG departments in main areas of health, pension, life insurance, disability, leave management, and other benefits and services. You will provide management to the Benefits Service Center Specialists as they assist employees and retirees, facilitate issue resolution with main vendors, complete daily job responsibilities, and assist with department projects. Reporting directly to the People Operations Benefits Leader, USCA of Global Total Rewards, you will work a Hybrid work schedule to provide daily guidance, direction, and oversight to the US Benefits Specialists and a Team Lead and Benefit Specialists in Mexico.

Key Responsibilities

Develop and monitor weekly schedules for the Benefits Service Center team to ensure phone and processing coverage.

Conduct monthly call reviews with each team member to ensure the delivery of quality service and lead the operations aspects of Open Enrollment.

Provide feedback to team members and identify any required training opportunities.

Oversee data accuracy and administration of the Benefits Service Center systems, such as WTW BenefitConnect, The Hartford Ability Advantage, Fidelity PSW, and others.

Oversee all daily processes within the Benefits Service Center regarding daily/weekly/monthly responsibilities, mailings, and compliance notices.

Develop complete and accurate Standard Operating Procedures documents for all processes used within the Benefits Service Center.

Evaluate and revise internal processes to reduce costs and increase efficiency.

Help develop communication materials and tools to enhance understanding of PPG’s benefits package and manage the eligibility group number structures for all carriers.

Be the main daily contact for outplacement services, supporting all businesses and managing the administration of this service.

Be the main contact for WTW administration, including process flows, events processing, payroll/eligibility file issues, BenefitConnect, and 1095s.

Work with expatriates and repatriates to ensure full understanding of US benefits.

Qualifications

Bachelor’s Degree in a related field

Experience working with the administration of benefit plans, with a company similar in size to PPG.

3+ years of relevant experience in HR C&B roles, potentially with an associate degree.

Obvious enthusiasm, positivity, initiative, and pride in work.