Concierge

A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some

corporate office settings. They are the visible point person for the business enterprise and are there

to be available to guests/customers at all times. They may be considered to be upscale, high-end

information desk employees. The Concierge will need a strong familiarity with the surrounding area

to provide directions. They may need to know bus, train, and subway schedules as well. The

Concierge also performs other services for guests/customers, which may involve tasks such as

receiving packages at a hotel for a guest, or ensuring that a guest’s dry cleaning is picked up or

dropped off.

Job Duties and Responsibilities

Duties include but are not limited to:

• Welcomes guests/new customers to facility.
• Performs various administrative/managerial tasks in support of facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Other duties as assigned.
• Strong Luxury Brand Hospitality Experience.

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education and Experience

• High school diploma High School Diploma or GED Required
• 0 – 3 years of directly related or closely related experience