Logistics Coordinator
At Fresh Freight, our employees are our greatest asset. Our Logistics Coordinators are responsible for creating, scheduling, monitoring, and system maintenance of all shipments nationwide. Coordinators work closely with drivers, customers, shippers, and receivers to ensure time sensitive shipments are executed on-time.
Primary Responsibilities
- Constant communication via telephone and email
- Work with the Account Managers to meet or exceed customer service level performance
- Appointment scheduling to ensure pickup and delivery day/times meet the customer’s expectations
- Shipment tracking throughout the lifecycle of the load, which includes items on the check call procedure guideline (on time, in full, at the correct temperature)
- Update customers and the Account Manager on shipment status
- Assist the Account Manager with data generation
- Collaborate with the Carrier Sales Team to modify pick-up and/or delivery appointments to ensure load coverage
- Assist the Fleet Team with pickup and delivery modifications
- Ensure data is accurately input into our systems
- Proactively mitigate minor problem resolution
- Escalate major resolution opportunities to the Account Manager
- Assist operations in a variety of tasks
- Possible weekend coverage
Requirements
- Ability to work independently and collaboratively in a team environment
- Effective communicator with good active listening skills
- Strong organizational skills with an attention to detail
- Ability to work in a fast paced, upbeat environment
- Competitive, self-starter
- High energy person with the ability to multi-task
- Intermediate level proficiency in Microsoft Office (Excel), internet, web-based and job specific software applications
- Professional and positive attitude
- High ceiling for growth to progress into a future Carrier Sales Representative, Account Manager, and/or Operations Manager
- Industry experience preferred
- High school degree or equivalent. College degree preferred
- Bi-lingual a plus
Success Measured
- On time performance
- Reduction in temperature and cargo related claims
- Accuracy of data entry