User Experience Researcher
The Office of Technology and Communications (OTC) is looking for a skilled and experienced user researcher to join our team. This temporary role will be focused on conducting a remote usability test and recommending evidence-based approaches to improve the City's public website, StPaul.gov.
As the primary researcher on this project, you will work closely with a senior researcher to manage, plan, and facilitate a remote usability test with community members. The successful candidate will have a solid understanding of system usability test methods, tools, and techniques.
This is a unique opportunity that will offer the successful candidate with the opportunity to work directly with community members to improve delivery of government services.
Primary Responsibilities
- Lead planning, design, and execution of a usability test to identify research needs and align the test plan with service objectives.
- Manage research activities, such as recruiting and screening participants, scheduling sessions, and writing test plans and scripts.
- Analyze user behavior and the business context to define website performance benchmarks that satisfy end users and meet agency business goals.
- Develop and present a compelling report of findings with clear recommendations and evidence-based approaches to improve website usability and service delivery.
Location and Hours
This position is hybrid and will be performed mostly remotely with the possibility of working on-site at the City Hall Annex at 25 West 4th Street, Saint Paul, MN 55102. Work hours will be Monday through Friday, 8 a.m. to 4:30 p.m., with flexibility.
About The Office of Technology and Communication
The Office of Technology and Communication (OTC) leverages data and technology to build a City that is safe and welcoming for all. We partner with all city departments to achieve a Saint Paul that works for all. OTC aspires to be as diverse, inclusive, and innovative as the community we serve and aims to deliver exceptional service and value in service to our residents and employees through effective uses of data and technology.
Essential Functions are the functions that the individual holding the position must be able to perform unaided or with the assistance of a reasonable accommodation. The Essential Functions for this position are identified in the Supplemental Information section of the Research Analyst I Job Description.
The City of Saint Paul’s mission is to integrate equity and inclusion into how we approach all our work. Our vision is to be committed to building an equitable and inclusive city that will shift culture in city processes and policies, eliminate structural inequities, and ensure timely and relevant access to services, resources, support, and opportunity to every person in Saint Paul.
Position Requirements:
A Bachelor's Degree in Technical Communication, Statistics, Urban Planning, Economics, Political Science, Information Technology, Mathematics, Geography, Sociology, Earth Sciences, Natural Resources and Design or related field.
OR
An Associate’s Degree in Technical Communication, Statistics, Urban Planning, Economics, Political Science, Information Technology, Mathematics, Geography, Sociology, Earth Sciences, Natural Resources and Design or related field; and two years of related experience working with data collection instruments for projects, programs, and policies; conducting research, collecting, compiling, and basic analysis of data.
Please Note: UX Certification from a professional development program or bootcamp (Prime Digital Academy, Nielsen Normal Group, Interaction Design Foundation, ) can be used in combination with two years of related experience evaluating website usability.
How to Apply:
- Submit a City of Saint Paul online application, including answers to the Supplemental Questionnaire.
- Upload or submit the following required document via the online application system, mail, in person, email, or fax. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
- A Resume - please ensure your vacancy related experience is documented
First time applying online? Read our How to Apply Online Guide.
Learn more about our Hiring Process:
Temporary: This posting is open to anyone who meets the position requirements. This position is eligible for Earned Safe and Sick Time (ESST). Other benefits are not provided.
Selection Process: Applicants who meet the criteria and requirements stated on the job posting will be placed on a hiring list for consideration. Hiring Managers may interview/hire anyone from the list.
Final Selection Process: You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.
Condition of Employment: This position requires a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer. The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.
Human Resources Contact Information:
Chrissy Hauge at 651-266-6512
200 City Hall Annex
25 West Fourth Street
Saint Paul, MN 55102
Fax: 651-266-6490
E-mail: jobs@stpaul.gov
To refer to this information, we recommend you print this job posting before you apply. For technical assistance regarding the online application, please call 1-855-524-5627 during regular business hours. Additionally, City of Saint Paul staff are available for application assistance between the hours of 8:00 a.m. and 4:30 p.m. at 651-266-6500.
The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.
Working Title: User Experience Researcher
Official Title: Research Analyst I