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Solution Deployment Manager

Manitou Group
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GENERAL ACCOUNTABILITY:

Real leader in driving change, the Solution Deployment Manager is a "facilitator" in decision-making and implementation: he/she must bring coherence and efficiency in the deployment of the services offered by the S&S division for all the brands of the group.

 

DUTIES & RESPONSIBILITIES:

  • Monitors market developments in terms of sales of services in the different countries in its geographical area
  • Constantly identifies the needs of dealer networks and direct customers, both in terms of tools and offers, in order to transmit a regular synthesis to the teams in charge of developing the Service
  • Coordinates and plans all the service launching and marketing service actions in his area.
  • Works with dealer services and direct customers to constantly improve the organization and the sale of Service. To this end, he/she provides assistance and advice to the dealer and direct customer services teams in implementing the S&S policy.
  • In collaboration with S&M, he/she sets up an annual action plan for the sale of the Service, and regularly monitors it.
  • As available, you’ll participate in commercial operations, trade fairs, dealer’s open house etc… (role of product expert in the trade of service). It animates the launches of the new services.
  • Ensures the good diffusion, within the teams in charge of selling the services (Sellers machine and Sellers Service) of all the support placed at their disposal: IT tools, marketing materials, file Service, argument, etc.
  • Trains the network on the subject "sales of service"
  • Maintains his level of knowledge in relation to product developments, IT system, management, service offering by proposing to its hierarchy the training in line with its function.
  • Participates in conception and the follow-up of the machine in collaboration with the product marketing and the concerned dept. design, Quality, Commercial.
  • For all the subjects under the responsibility of the Service Development (Contracts, Second-hand, fleet management, TCO, telematics, diagnostics) he/she is the privileged interlocutor with all the dept. of the CEP division.
  • May be given responsibility for driving some S&S project in his area

 

EXPERIENCE:

  • Project and team management
  • Customer support experience is essential
  • Must have a good knowledge of operation and function of a dealership.
  • You have already managed fleets of machines or vehicles in general
  • You have already used a business intelligence tool
  • Customer and service orientation
  • Good oral and written communication
  • Very good interpersonal skills, teamwork, pedagogy
  • Analytical spirit and force of proposal
  • Dynamic, rigorous and autonomous
  • A second language would be appreciated

 

EXPERTISE:

  • Priority and risk management
  • Google + suite ability to learn new tools
  • Rigorous and team spirit

EDUCATION:

  • Requires a high school degree. College, vocational or technical education would be a plus.

INTERNAL & EXTERNAL CONNECTIONS:

  • Dealers, user customers, rental companies, major accounts and service providers
  • Cross-functional positioning with other group businesses (DTO, sales, marketing, services, after sales, spare parts, R&D, IT, legal, etc.)

 

LOCALIZATION AND TRAVEL EXPECTED:

  • Position based in West Bend
  • One-off travel possible in North America or abroad

 

OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

Applicants must be authorized to work in the United States.  
Equal Opportunity Employer