Complaint Investigations Tech

This is Gayatri, a senior recruiter at Experis IT Manpower Group. Our client, Medical Device Manufacturing, is seeking a complaint investigation technician to join their team.
 
Job Title: Complaint Investigations Tech
Location: Alameda, CA
Pay Range: $20 - $28
Shift: 1st shift (5:00am - 1:30 pm )
 
What’s the job?

Entry Level Lab Technician in the Complaint Investigations Lab.
The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System.
The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

• Must Have ~ basic computer skills to navigate Internet programs used, basic Excel skills and be able to read, write and comprehend English.
Experience in Medical Device / Biotech Industry is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Fast learner and ability to follow written work instructions of SOP’s is preferred.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Manufacturing, Inspection, and Assembly experience.
• Minimum education required is H.S. Diploma or equivalent (such as GED).
• An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
• Recent college graduates with a Bachelor’s degree in Engineering or other subject will be considered. Manager has requested ~ candidates that are freshly college graduates or they have the applicable experience our lab needs.