Patient Support Technician
HIRING RANGE DOQ: $19.32 - $20.74 hourly
DEADLINE FOR FILING: Tuesday April 16, 2024
JOB SUMMARY
The Patient Support Technician (PST) is the first point of contact, either on the phone or in the clinic, for patients of Falls Community Health. Strong customer service, attention to detail and a willingness to serve are key characteristics of this position. Key duties include:
Check In/Out:
- Greet patients
- Verify patient demographics and insurance coverage
- Determine financial eligibility
- Collect payment(s)
- Schedule follow-up appointments, including arranging interpreter services and transportation if necessary
- Assist in the completion of various forms of patient paperwork
Scheduling:
- Schedule new and established patients via telephone
- Coordinate referrals
- Arrange interpreter services and transportation, if necessary
- Work with the clinical team (nurses, providers, counselors, etc.) to meet patient scheduling needs
Additional Duties May Include:
- Receive patient messages and route to the appropriate location
- Maintain accurate patient medical records
- Assist with account reviews
- Complete projects as directed
MINIMUM QUALIFICATIONS
Completion of a medical assistant program and/or one (1) year of experience in a medical or dental office environment dealing with medical or dental records, reception, and patient scheduling; or any such combination of education, experience, and training as may be acceptable to the hiring authority.
Must possess or be able to obtain prior to hire a valid driver’s license.
OUR CULTURE
Sioux Falls is growing exponentially, and we need you to join our team of 1,400 full-time and hundreds more part-time and seasonal employees. Find a place to serve alongside us in a range of careers available in 12 diverse departments.
There’s a role for every interest, from public safety and health, to culture and recreation, to technology and internal operations. Our employees partner with local businesses and community members to provide the infrastructure, safe neighborhoods and recreation opportunities that keep Sioux Falls consistently ranked among the top places to live and work.
Our core values of safety, teamwork, innovation, character and respect build community from the inside out. Employees’ top culture drivers include a strong sense of accomplishment, growth through learning and training, and supportive colleagues. Team members achieve job satisfaction every day with the knowledge that their service positively impacts the high quality of life this community enjoys.
OUR COMPENSATION AND BENEFITS SUMMARY
- Competitive salary with other public and industry positions, including step advancements.
- The City participates in the South Dakota Retirement System. Employees receive a 6% match. Additionally, employees may choose to enroll in a Deferred Compensation Plan.
- Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family.
- 11 paid holidays and 2 personal leave days each calendar year.
- New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year.
- Sick leave accrues over 96 hours per year.