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HOPE Place Front Desk Support at HOPE 4 Youth

Metropolitan Alliance of Connected Communities (MACC)
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Who We Are

HOPE 4 Youth is a nonprofit organization firmly rooted in the goal of ending youth homelessness.  Our mission is to provide pathways to end youth homelessness. Our vision is to ensure all youth feel safe, valued, and supported while reaching their full potential. This begins with meeting their basic needs and leads to giving them the tools to thrive. HOPE 4 Youth provides a safe place for youth to access basic needs support, educational and employment programs and opportunities, and transitional housing options. We believe in the power of a youth’s potential and work with the community to improve the challenges unhoused youth face.

 

Why You’ll Love Working Here

A career with HOPE 4 Youth is an opportunity to merge your talents and personal values with the desire to make a difference in our community. We need talented and passionate team members to support our mission to provide pathways to end youth homelessness. Our core values are: resourceful, accountable, inclusive, hopeful, and compassionate. As a HOPE 4 Youth employee, you will work in an environment that encourages teamwork and values the talents and perspectives of every contributor. We recognize how our organization is enhanced when we unite people of different backgrounds, experiences, and perspectives.

 

Wages & Benefits

$15.61 per hour; set schedule to plan out the week, set at least 2 weeks in advance; supportive environment to work with the youth of our community; path to long term employment possible. This position is not eligible for benefits except for participation in the agency-sponsored retirement savings plan and accrual of Minnesota Sick and Safe Leave.

 

Schedule

This is a part-time position supporting our transitional housing program for homeless young people at HOPE Place in Coon Rapids. This position will work every other Friday, Saturday, and Sunday evenings from 3:00pm – 11:00pm and intermittently as needed for vacations and callouts. This position will work 10 - 20 hours per week and requires flexibility in meeting the needs of the schedule.

 

A Typical Day in the Life…

A typical day as HOPE 4 Youth’s Front Desk Support provides an opportunity to offer support for the youth and staff at HOPE Place in Coon Rapids by greeting the youth, monitoring the front desk and other light office duties, and will include the following:

  • Assisting with answering phones and relaying messages.
  • Monitoring & responding to emails throughout each shift.
  • Supporting team members with light office duties.
  • Monitoring security cameras and following security protocols.
  • Responding to questions received by tenants and visitors; seeking guidance as needed.
  • Completing shift checklist and providing to Program Manager after every shift.
  • Facilitating and/or assisting with Community Events as needed.

 

Who You Are

  • You are punctual and attentive to details.
  • You possess excellent interpersonal and relationship-building skills.
  • You have experience and are able to work both independently and collaboratively with other staff and volunteers.
  • You have a positive attitude and a strong work ethic.
  • You can draw on the ability to empathize, problem solve and accept people unconditionally, with an openness to new ideas.
  • When faced with situations where policies and procedures do not apply, you must determine the appropriate action based on experience and judgment in consultation with your supervisor.
  • You can understand and apply your knowledge of homelessness and social support systems, with the ability or experience to work with culturally and racially diverse populations.

 

Diversity and open expression are fundamental to the work of Hope 4 Youth. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

 

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran’s status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials. You may also be contacted by a MACC employee to conduct or schedule an interview.

HOPE 4 Youth participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify’s Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.

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