Contact Representative (GS-4/5)

Apply online through 3/29/2024 at: https://www.usajobs.gov/job/779336100

To be considered you must apply through USAJOBS.

This is NOT a remote opportunity.  Positions are located in Rome, NY.

Applications accepted for full open period, initial cut-off: 3/14/2024

Duties

• Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
• Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
• Develops applicable solutions to problems and ensures corrective actions are completed.
• Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.
• Duties will be developmental in nature when the position is filled below the full performance level (GS-05).

Conditions of Employment

• Must be a U.S Citizen or National
• Registered for Selective Service (males born after 12-31-1959)
• Suitable for federal employment
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination

Qualifications

This announcement will be used to fill positions with an entry grade of GS-04, or GS-05 with a target grade of GS-05. The minimum salary for grade GS-04 is $36,209, the maximum salary is $45,982. The minimum salary for grade GS-05 is $39,576, the maximum salary is $51,446.

GS-04: One year of general experience, which demonstrates the ability to perform the duties of the position, is required.

General experience is defined as: progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

GS-05: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as: applying regulations, policies, and procedures governing financial transactions sufficient to convey information to customers and other interested parties; explain financial procedures, convey options, or resolve problems within automated systems.

Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience.

Education

Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.

GS-04 Substitution of Education for Experience: Two years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the general experience required.

GS-05 Substitution of Education for Experience: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required.

If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).

For more information or to apply visit: https://www.usajobs.gov/job/779336100