Tour Supervisor, Correctional Health Services
About:
NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.
NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.
Job Description:
Position Description:
The Tour Supervisor (TS) has latitude for independent judgment and initiative; the TS provides administrative and management support to CHS clinical sites during the evening, night, and weekend tours. In addition, the TS on duty works in partnership with clinical leadership, hospital staff, and the Department of Correction (DOC) to ensure that all goals and objectives are accomplished per established health service policies and procedures.
Preferred Skills:
- Minimum two (2) years of experience in a supervisory or administrative capacity in health care administration or operations management
- A high degree of professionalism, courtesy, strong work ethic, integrity, regard for confidentiality, and ability to work with discretion on sensitive matters
- Strong written and verbal communication skills.
- Knowledge of operational health care policies and programs utilized in health care settings
- Detail-oriented and strong organizational and follow-through to coordinate work plans, prioritize assignments, and meet deadlines
- Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision when necessary.
- Ability to develop reports and analysis
Detailed Tasks:
- Operational Plan Oversight - Proactively plans for the future state of the clinic, identifying and then implementing functional and practical enhancements to ensure that programs and services are delivered timely.
- On-Site Leadership – Works proactively with internal and external partners to address and give context around existing or potential barriers to care and represents the agency favorably in all interagency initiatives; partners effectively with clinical teams, DOC and hospital staff within the respective facility to ensure patient needs are communicated clearly and concisely.
- Patient Care Coordination and Operational Management - Works collaboratively with adjacent facility team leaders to ensure that patient care needs are exceeded and serves as a team’s operational leadership resource by establishing processes and systems to support the facility with minimal or no supervision.
- Works collaboratively with adjacent facility team leaders to ensure all clinics meet appropriate staffing levels to support patient care needs.
- Safety Leadership – Applying guidance from the CHS Safety Team, assess risks, perform site surveys, and identify potential workplace safety deficiencies. Informs the agency responsible for abating, monitors, and assists to ensure that identified/reported issues are remedied. Models responsiveness and proactive approach when navigating current or potential clinic safety risks and communicates issues with the highest degree of professionalism.
- Emergency Reporting and Incident Management - Adheres to and enforces all safety and security policies and procedures and participates in and ensures compliance with applicable safety/emergency drills; responsible for educating staff on conveying the importance of reporting employee-related accidents, injuries, and incidents of workplace violence and supporting proper documentation and reporting processes. Responsible for gathering all relevant documentation to process and provide notification of all employee-related accidents, injuries, and incidents of workplace violence at the assigned facility.
- Other duties as required.
Minimum Qualifications:
- A Master’s degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or
- A Baccalaureate degree from an accredited college or university in disciplines, as listed in “1” above and four (4) years of full-time experience, as outlined in “1” above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or
- A satisfactory equivalent combination of education, training and/or experience.
How to Apply:
If you wish to apply for this position, please apply online by clicking the "Apply Now" button or mail your resume, noting the above Job ID #, to:
NYC Health + Hospitals / Correctional Health Services
Talent Acquisition
Human Resources Department
55 Water Street, 18th Floor
New York, NY 10041
Attn: Talent Acquisition
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs