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Dispatcher (Winter Haven) (2023193)

Job Description

About the Opportunity:

At Polk State, our amazing faculty and staff create an inspiring workplace. We offer a collaborative, creative and culturally diverse work environment. If you want to be supported in your efforts to grow professionally and to be recognized for your contributions, then come work for Polk State!

SOAR, EAGLES!

About the Position:

This is a career staff support position reporting to the Director of Public Safety and Security. This position is responsible for receiving and dispatching emergency and non-emergency radio, telephone, and video traffic accurately to the College's security officers and deputies. The Dispatcher monitors the College's alarm systems, surveillance cameras, maintains computerized logs of radio and telephone transactions, monitors scanners and weather radar resources, issues emergency alerts and initiates building lockdowns as appropriate.

Essential Functions/Duties

• Maintains and monitors communication with all College security officers and Polk County Sheriff's Office deputies via 2-way radio and telephone.

• Monitors College emergency phone lines and mobile application notifications, fire, intrusion, and panic alarms, and CCTV cameras throughout the campus.

• Evaluates the severity of communications and alarms and takes appropriate action in both emergency and non-emergency situations.

• Dispatches College security officers and deputies to incidents and alarms for assistance and emergencies.

• Completes Dispatch Logbook of campus events (i.e., communications received and alarm signals).

• Contacts emergency services and coordinates with the same in emergency situations on campus.

• When needed, contact senior administrative personnel in emergencies or when emergency service agencies are called to respond to campus.

• When needed, issues emergency alerts to the College community and/or initiates building or campus lockdowns.

• Provides general campus information to the public.

• Answers inquiries concerning campus Lost & Found operation/items.

• Functions as the primary point of contact (in person or via telephone) for callers and fulfills important public relations function as such.

• Attends appropriate internal and/or external classes, seminars, and training sessions to further develop customer service skills and knowledge.

• Contributes to the overall success of the Safety shift supervisor and the Director of Campus Security.

• Maintains regular attendance.

• Other duties as assigned.

This position is classified as a C16. Please see below for pay range details. Polk State uses experience and internal equity factors to determine pay rate.

Required Skills:

• Requires ability to work independently on broader assignments with the responsibility for the planning of work. Makes decisions within accepted standards.

• The ability to establish an effective rapport with faculty, staff and the general public

• Good organizational skills, with special attention to details.

• Good oral and written communications skills. Sufficient oral and written communication skill to effectively speak with callers and prepare job-related documentation is necessary.

• Ability to work well with others.

• Good human relations skills.

• Ability to maintain confidential information.

• Data entry/computer experience is highly desirable.

Working Conditions and Shift Information

• Ability to work on a rotating shift basis is necessary.

• May require work on nights, weekends, and breaks/holidays.

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Usual office type working conditions with some external exposure.

Required Education

• Associate degree or higher in criminal justice, EMS or related field is required.

• Alternate credential: High school diploma with seven years of work experience in law enforcement, security, corrections, EMS, legal work, or related field.

• Certification in CPR and standard First Aid preferred.

Required Experience:

Required Experience

• At least five years’ work experience in law enforcement, security, corrections, EMS, or legal work.

• A minimum of one year of radio communication experience is preferred.

• Documented work experience within a service-oriented organization is necessary; documented work experience within emergency dispatching is highly desirable.

We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

Important Information:

• Application Requirements: A completed online application consists of:

• Resume/CV

• Cover Letter

• Polk State electronic job application (eApp) with all sections fully completed

Submissions that do not include all required information will not be considered.

• Background Screening: Reference checks, successful completion of a Level II background check (fingerprinting), and third-party Education Verification for all stated degrees will be required prior to employment.

• Staff Transcripts: For career positions (C10-C18), an undergraduate degree is not required. However, please note that education will be verified for all stated degrees. Submission of official transcripts for all stated degrees will be required as a condition of employment, following receipt of job offer.

• Veterans’ Preference: Eligible applicants must use the http://polkstatecareers.silkroad.com/map_images/main/SiteGen/PSCexternal/Content/Uploads/Documents/EmploymentListings_Documents/Veterans_Preference_in_Employment/Polk_State_Veterans__Preference_FINAL_Fillable_Form__June_2012.pdfto apply for Veterans’ Preference for positions in qualifying categories (Career and Protech positions levels P12 – P16). All required documentation (Polk State Veteran’s Preference Form, DD-214, and any other required documentation) must be submitted with the completed application for consideration.

• As a general rule, Polk State College does not provide H1-B visa sponsorship. Exceptions may be made based on the College's need for a candidate with unique skills and expertise where the College cannot otherwise recruit and hire qualified non-sponsored candidates.

• Relocation: Polk State College does NOT provide relocation assistance for this position.

• This position will close at 8:00 a.m. on Friday, May 05, 2023.

If you need further assistance with your application, please contact the Recruiting Team at Careers@polk.edu.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Polk State College is an equal access/equal opportunity institution committed to excellence through diversity in education and employment. The College complies with all state and federal laws granting rights to students, employees, and applicants for employment or admission to the College. Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, marital status, veteran status, genetic information, disability, or pregnancy in its programs, activities, or employment. For questions or concerns on equity issues, please contact: Lonnie Thompson, Chief Diversity Officer; 999 Avenue H, NE; Winter Haven, FL 33881; Office: 863.292.3602 Ext. 5343; lthompso@polk.edu.

Polk State College is a drug-free workplace and participates in E-Verify.

Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Polk State, please call 863-297-1070 or e-mail Careers@polk.edu with the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

Company Location:

Winter Haven Campus

Salary Type:

Hourly

Salary:

16.88 - 19.78 USD

Employment Term: R-Regular

Assignment Type: FULLTIME

Pay Level: C16

FLSA Status: Non-Exempt

To apply, visit https://apptrkr.com/4323104

https://www.jobelephant.com/

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