Customer Care Technical Representative at Shoreview, MN
Job Description:
Job Title: Customer Care Technical Representative
Location: Shoreview, MN 55126
Duration: 06+ Months with possible extension
Job Summary:
· Provide technical support for less complex service-related issues to non-customer-facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing, and report creation.
Key Responsibilities:
· Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, and scanning).
· Under direct supervision: support the order management team with non-customer-facing tasks by processing data and collating information in relation to all phases of the order life cycle.
· Process customer orders within the order management system, accurately and within the required deadline.
· Manually allocate parts to customer orders within the order management system.
· Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
· Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration).
· Prepare and distribute standard internal reports.
· Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, and codes).
· Identify and communicate areas for process improvement to Supervisor.
Top Skills:
· Tech savvy
· MS Suite skills
· Detail Orientated