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Commercial Lines Agency Insight | Business Analyst I

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

The Hanover Insurance Group is seeking a Business Analyst I to join its Agency Insights Center of Excellence. Our Agency Insights capability is a core element of Hanover’s differentiated approach and creates a significant competitive advantage. This is a full time, exempt role and is eligible for Hybrid/Flex work arrangement out of our Worcester office.
This role will serve as a key member of the Agency Insights Center of Excellence within Hanover’s Corporate Strategy Group. The Center drives the production and innovation of a unique consulting tool that provides Agents with valuable benchmarks, portfolio management opportunities and customer insights. The Center also taps into the contributory database to inform new Hanover capabilities and initiatives.
The Business Analyst is a results-oriented individual who thrives on identifying actionable insights, communicating with internal and external stakeholders, collaborating with others to develop growth ideas and creating transparency on the process and outcomes. This role is focused on our Commercial Lines Agency Insight capability.
Team members work on high-impact opportunities that provide a broad exposure to the company and key leaders. Collaboration, intellectual curiosity and a “roll-up your sleeves” attitude are key principles of our team.
The Business Analyst position is an excellent role to accelerate your understanding of both the industry and The Hanover!
  • Facilitate the acquisition and enhancement of Commercial Lines Agency data.
  • Assemble high impact insights utilizing the automated benchmarking tool.
  • Connect insights to the proposed utilization of select Hanover products and services.
  • Communicate insights and recommendations to both the Agency and Hanover’s field leaders and Agency Insight Business Development Managers.
  • Support the Business Development Managers as they design Agency specific growth programs.
  • Execute routine reports by extracting data from various information systems.
  • Document processes to allow for consistent approach to future initiatives.
  • Solicit and apply best practices in analytical and reporting techniques.
  • Validate results to ensure accuracy.
  • Run meetings as appropriate using best practice tools & techniques. 

  • Undergraduate degree with strong academic performance
  • 0 – 2 years of relevant work experience.
  • Solid understanding of Microsoft Excel and Microsoft PowerPoint
  • Solid analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Must be self-motivated and organized

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested.
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