Pharmacy Services Support Representative
Accountabilites:
- Become a Connect™ Platform technical expert on program documentation and billing requirements
- Provide technical and program support for network providers via phone and email
- Assist providers with platform access and questions about OutcomesMTM programs
- Troubleshoot, recreate and report technical issues. Manage responses to MTM network inquiries submitted via the OutcomesMTM™ website
- Complete employment and address verification calls to personal pharmacist network
- Document and triage inquiries using company Customer Relationship Management (CRM) tool and intranet
- Contribute to development of Connect™, the company’s documentation and billing platform
- Brainstorm and recommend new features or enhancements through the Continuous Quality Improvement process, consistent with MTM network feedback and self-study of platform deficiencies
- Perform quality assurance testing for new platform feature implementation
- Perform quality assurance on Comprehensive Medication Review (CMR) offer data in accordance with guidelines from the Centers for Medicare and Medicaid Services (CMS) for specific client
- Coordinate with various departments, providing input for development of policies, resources and outreach strategies
- Participate in meetings and workgroups as a Provider Resource liaison, providing network feedback and platform expertise
- Provide or review content for internal and external materials and resources
- Serve as a liaison on the CMR offer for clients, as applicable
Qualifications:
- Bachelor’s degree (strongly preferred), or equivalent combination of education and experience
- Fluent in Spanish is a plus
- Customer service oriented
- Ability to work in an environment that requires a high volume of phone interaction
- Ability to work a 40 hour a week schedule between the hours of 7am-7pm
- Ability to learn a a fast pace
- Strong written and verbal communication skills
- Ability to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times
- Must be able to work autonomously (with minimal direction) while also being part of an integrated team
- Strong organizational and time management skills
- Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail and exemplary follow-through
- Technical proficiency related to PC and basic office software
- Must be reliable and accountable for schedule coordination