Residential Product Manager

Description

• Identifying new opportunities is the core function of a product manager. Improvement and continuous progress of product offering, while maintaining current with technological trends that will help resolve customer pain points and enhance customer experience
• Define the long-term mission, while addressing short-term goals and challenges. Drive product road map and implement ways to reach the targets. Ability to enhance existing product or build solutions from scratch.          
• A product manager is the leader of a team and must ensure all the members work well together to complete the project on time. Articulate projects to the development team to get the work done as per the requirements."
• Collaborate with the marketing team to promote sales activities and recommends strategies to drive sales forward.
• Lead product development and go to market strategies, including pricing, promo, and customer messaging.
• Understand and represent the voice of the customer throughout the product lifecycle.
• Identify, report on, and assume accountability for the attainment of key performance indicators.
• Assist in the creation of financial forecast models.
• Partner with Marketing to create and maintain product literature, marketing materials, and sales collateral.
• Articulate technical concepts in ways that customers and team members can understand and reproduce.
• Work with Legal regarding contract language, terms & conditions, and service order terms.
• Provide timely performance feedback and coaching according to company policy in monthly one-on-one meetings, quarterly and/or annual reviews, and when necessary to deal with disciplinary and/or performance problems.
• Develop and direct staff, by carrying out the essential elements of company and departmental standards, policies and procedures, and by creating a positive work environment.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance to be available to provide direction and communication to team members.

• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision, and values of Midco.
• Demonstrate business acumen by providing analysis that will support and bolster Midco’s growth.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Seek out opportunities to learn and grow within your role. Complete webinars or courses that expand knowledge of analytics, data visualization, communication and/or leadership.
• Possess strong problem solving and decision-making skills while using good judgment.
• Be agile by multitasking without the loss of efficiency or composure.
• Prioritize work to meet deadlines.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership.
• Perform other duties as assigned.
• All employees are required to actively follow Midco policies and procedures.

• Bachelor’s Degree and/or equivalent experience required. MBA preferred.
• Minimum of 5 years of previous product management, product marketing or related experience required.
• Exceptional organizational and time management skills required.
• Strong people and relationship management skills required.

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more