IT Service Management
Role : IT Service Management
Experience: 0 to 2 years
Responsibilities:
The responsibilities of the ITIL Service Manager are to:
· Designing and implementing the process based on the ITIL framework
· Producing documents that outline policies for each ITIL process
· Overseeing the process adherence across the environment
· Facilitating the restoration of any disruption to the services to the normal operation as quickly as possible
· Responsible for monitoring and supervising changes to business processes and systems, technology
· Training and awareness of processes across all groups, to ensure that everyone embraces the standards and best practices
· Providing comprehensive reporting and analysis to the stakeholders
· Excellent written and verbal communication skill; ability to articulate and captivate the audience