Information Technology Support Specialist II

Salary: $64,548.00 - $89,064.00 Annually

Job Type: Classified

Job Number: 2021-02383

Location: Moorpark College (Moorpark CA), CA

Department: MC - Business Services

Closing: 5/4/2022 11:59 PM Pacific

Under the general supervision of an assigned supervisor, assists with the installation, support, maintenance, and repair of computer hardware and software systems, network and infrastructure systems, multimedia and audio-visual equipment, basic and complex servers, and communications equipment; provides advanced technical support and assistance to students and District staff.

Moorpark College is one of the most beautiful community colleges in California. Moorpark College opened in 1967, serves approximately 15,000 students, and with a "students first" philosophy, empowers its diverse community of learners to complete their goals for academic transfer, basic skills, and career education.

More information about Moorpark College can be found on the http://www.moorparkcollege.edu/

WHO WE ARE

Equity, diversity, and inclusion are essential to our culture and the work that we do within the Ventura County Community College District (VCCCD). The VCCCD is a public community college district serving residents throughout Ventura County. The VCCCD's three colleges - Moorpark College, Oxnard College, and Ventura College - offer programs for transfer to four-year colleges and universities; career technical training; basic skills instruction; as well as community service, economic development, and continuing education for cultural growth, life enrichment, and skills improvement. The Ventura County Community College District recognizes that a diverse community of faculty, staff, and administrators promote academic excellence. This creates an inclusive educational and work environment for its students, employees, and the community it serves. With the understanding that a diverse community fosters multi-cultural awareness, promotes mutual understanding and respect, and provides role models for all students, the VCCCD is committed to recruiting and employing a diverse and committed group of faculty, staff, and administrators who are dedicated to the success of all college students.

We encourage candidates who are equity-minded to submit an application for employment. We are designated Hispanic-Serving Institutions committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion.

The Ventura County Community College District ensures that all employees and applicants for positions will have equal opportunity for employment regardless of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, political beliefs, age, gender, religion, transgender, sexual orientation, marital status, veteran status, and/or physical or mental disability.

SALARY PLACEMENT

New Employees: Generally, new employees are placed on the first step of the appropriate range of the salary schedule.

Current Employees: An employee who is promoted will be placed on the salary step of the new range of the appropriate salary schedule that provides a minimum increase comparable to a one-step increase in salary.

New and current employees may be eligible for advanced step placement as outlined in https://www.vcccd.edu/sites/default/files/media/pdf_document/2021/PC%20Rules%20for%20Classified%20Handbook%20Final%2003.18.2021.pdf https://get.adobe.com/reader/https://www.vcccd.edu/sites/default/files/media/pdf_document/2021/PC%20Rules%20for%20Classified%20Handbook%20Final%2003.18.2021.pdf https://get.adobe.com/reader/https://www.vcccd.edu/sites/default/files/media/pdf_document/2021/PC%20Rules%20for%20Classified%20Handbook%20Final%2003.18.2021.pdf https://get.adobe.com/reader/COVID-19 VACCINATION REQUIREMENT

https://go.boarddocs.com/ca/vcccd/Board.nsf/goto?open&id=C4AFEA7EB035https://go.boarddocs.com/ca/vcccd/Board.nsf/goto?open&id=C4AFEA7EB035https://go.boarddocs.com/ca/vcccd/Board.nsf/goto?open&id=C4AFEA7EB035requires that all students and employees of the Ventura County Community College District, which includes faculty, staff, volunteers, student workers, and administrators, be fully vaccinated against COVID-19. All new employees must be fully vaccinated by the first day of employment. An exemption may be requested by individuals who cannot be vaccinated due to medical and/or religious reasons. Employees who receive an exemption will be required to wear a mask or face covering while on District property and/or facilities and will be required to undergo COVID-19 testing twice weekly. For more information about VCCCD's vaccine requirement, please visit the District's https://www.vcccd.edu/COVID19.

This recruitment is being conducted to establish a list of eligible candidates that will be used to fill district-wide, current and upcoming, temporary and regular vacancies for the duration of the list, not to exceed one year.

Configure, install, repair, troubleshoot, and maintain computer software, hardware, networks, and related equipment in a variety of settings to assure efficient operation and prevent service interruptions. E

Maintain basic servers which house campus and districtwide applications; manage data and record storage on servers; assist in controlling access to data by designing and enforcing data security measures. E

Conduct basic troubleshooting, repair, and maintenance of local area network systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories. E

Install, administer, and troubleshoot telecommunication network equipment and telephones; provide technical assistance related to the maintenance of wireless communication devices, telephones, private branch exchanges (PBX), and voice messaging systems; may install wire and cabling in ceilings and walls. E

Install, repair, and maintain District security equipment including video surveillance cameras, building access control systems, badge readers, alarm codes, mass notification systems, and related software. E

Provide individual and group training to District staff in the proper operation and care of hardware, software, audio-visual, and communication equipment; create, compose, and edit training and procedural guides for end users and lower-level staff. E

Coordinate with vendors on warranty repairs to network servers, workstations, hardware, and other equipment; perform application installation and upgrades and resolve associated problems. E

Install, repair, maintain, and troubleshoot a variety of multimedia and audiovisual equipment including video servers, media players and recorders, audio/video switches, cameras, and related smart classroom devices. E

Configure browser and related software to allow users to access the internet. E

Participate in the evaluation and testing of new hardware, software, and related equipment to be purchased by the District; participate in the bidding process for technology and communication equipment and services. E

Consult with faculty, staff, and students to develop technological solutions for office, lab, and instructional needs. E

Detect and repair or remove viruses, adware, spyware, and other malicious software using antivirus and other removal software and alternative techniques; Collaborate with Systems Administrators and Network Engineers to contain and eradicate widespread outbreaks of viruses. E

Install and upgrade applications, including loading upgrade software, performing system backups, and conducting applications operations testing. E

Maintain a current and accurate inventory of computer hardware, software, and licenses owned or leased by the District; maintain equipment and supply inventories, and installation and service records. E

Provide guidance and work direction to lower-level Information Technology staff. E

May analyze, modify, test, and debug existing computer programs; analyze programming and systems problems and make basic modifications to systems and individual programs as required.

Perform related duties as assigned.

E = essential duties

Any combination equivalent to:

Education: Forty-eight units of coursework in computer science or a related field or possession of comparable certifications applicable to the position, such as Network +, CCNA, or the equivalent.

Experience: Four years of experience in the installation and maintenance of computer hardware and software systems, network and infrastructure systems, servers and operating systems, or communications equipment. A bachelor's degree in computer science or a related field can be substituted for two years of the required experience.

EXAMINATION AND SELECTION PROCESS:

This is an examination open to the public and current district employees seeking a promotional opportunity. To ensure consideration, please submit your application materials by May 4, 2022.The examination process may consist of any of the following components:

A) Evaluation of Training and Experience (T&E) = Qualifying (pass/fail) B) Technical Interview = 100% weighting on final score

TRAINING AND EXPERIENCE (T&E) EVALUATION:

A T&E is an assessment of your application materials, completed by subject matter experts, of training and experience, beyond the minimum requirements, that has prepared you for the position as evidenced in your application materials. When completing the application and the supplemental questionnaire, outline in detail your education, training (such as classes, seminars, workshops), and experience. Please be sure to answer every component of each supplemental question as your responses will be scored and serve as your score on the training and experience (T&E) evaluation.

TECHNICAL INTERVIEW DATE RANGE AND LOCATION: Date Range: Thursday, May 19 - Wednesday, May 25Location: The Technical Interview will be conducted remotely, using Zoom. In order to participate in the interview, you must have access to a computer with a camera, microphone, speakers, and a reliable connection to the internet.

The examination components and dates are subject to change as needs dictate. All communication regarding this process will be delivered via email.

SUBMISSION OF APPLICATION:

Applicants must meet the minimum qualifications as stated, including the possession of licenses, certifications, or other requirements, by the filing deadline in order to move forward in the recruitment process. You must attach copies of any documents that demonstrate your attainment of the minimum qualifications (e.g., unofficial transcripts, foreign transcript evaluation, copies of any required licenses, and/or certifications). Failure to submit any required documents may result in disqualification. All required documentation must be attached to your application; Human Resources staff will not upload your documents for you. The VCCCD does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.

ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.

When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Duration of work experience is calculated based off a standard 40 hour full-time work week. Part-time work experience will be prorated based off a standard 40 hour full-time work week. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. When completing the supplemental questionnaire (if applicable), outline in detail your education, training (such as classes, seminars, workshops), and experience.

ELIGIBILITY LIST: Upon completion of the examination, the eligibility list will be compiled by combining the final examination score with applicable seniority and veteran's credits, if any. The candidates will be ranked according to their total score on the eligibility list. Certification will be made from the highest three ranks of the eligibility list. This eligibility list will be used to fill current vacancies for up to one year from the date of the technical interview. PROBATIONARY PERIOD: All appointments made from eligibility lists for initial appointment or for promotion, with certain exceptions, shall be probationary for a period of six (6) months or one hundred thirty (130) days of paid service, whichever is longer. Classified management, police, and designated executive classifications shall be probationary for a period of one (1) year of paid service from initial appointment or promotion. ACCOMMODATIONS: Individuals with disabilities requiring reasonable accommodation in the selection process must inform the Ventura County Community College District Human Resources Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request in an email to https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=hrmail@vcccd.edu including an explanation as to the type and extent of accommodation needed to participate in the selection process.

DEGREE INFORMATION:

If a degree/coursework is used to meet minimum qualifications, an official copy of your transcripts will be required upon hire. If you have a foreign degree and the institution from which your degree was granted is not recognized as accredited by the Council for Higher Education Accreditation (CHEA) or the U.S. Department of Education, foreign transcript evaluation is required if the foreign degree/coursework is used to meet minimum qualifications. The foreign transcript evaluation must be included with your application materials. Visit the https://www.chea.org/state-licensed-or-authorized-institutions or the https://ope.ed.gov/dapip/#/home to search for institutions that are recognized as accredited. If you need your transcripts evaluated, please review the https://www.vcccd.edu/sites/default/files/media/pdf_document/2020/AGENCIES%20APPROVED%20FOR%20FOREIGN%20TRANSCRIPT%20EVALUATION.pdf https://get.adobe.com/reader/. If applicable, an official copy of your foreign transcript evaluation will also be required upon hire.

For more information about the recruitment process at VCCCD, including responses to Frequently Asked Questions, please visit our https://www.vcccd.edu/departments/human-resources/employment/classified-non-academic-careers.

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