Guest Service Attendant
Guest Service Attendant:
Purpose:
- This position is responsible for the daily operations of the SU Information Desk while on shift. Individuals holding this position must be able to solve on-the-job issues by utilizing effective critical thinking and decision-making skills. This person will enforce all Information Desk and SU policies and be able to communicate to a diverse group of patrons while the policies are in place. The GSA is responsible for all Information Desk operations, including customer service, cash handling, lost & found, mail center, phone calls, and supervision of facility operations.
- Minimum Qualifications
- Current UNLV student maintaining a cumulative GPA of 2.25 or higher and semester a GPA of 2.0.
- Undergraduate students are required to be enrolled in at least 6 credit hours, Graduate students in 5
- Must be available to work a minimum of 10-15 hours per week.
- Must complete a maximum 2 weeks of shadow shifts under supervision of veteran GSA staff.
- Preferred Qualifications
- Prior customer service, cash handling and conflict management experience.
- Comprehensive knowledge of UNLV, campus layout, activities, news and special events.
- Duties and Responsibilities include, but are not limited to:
- Provide general Information Desk pricing and services to students, staff, and guests.
- Manage and resolve guest complaints, and receive suggestions/recommendations.
- Maintain a comprehensive knowledge of Information Desk supplies and equipment.
- Open and close the Lost & Found log, register (open only), Gmail, spreadsheet, and comm. log.
- Knowledge of all services and entities of the SU including Reservations & Scheduling, Event Operations, and Sales & Marketing.
- Act in a professional manner by upholding Information Desk and SU policies when involved in conflict management with patrons, students, and staff.
- Perform related mail operation, phone, and cash register tasks, while providing professionalism, etiquette, and consistent efficiency.
- Attentive to SU patrons while maintaining daily Information Desk logs including guest counts.
- Report any facility equipment malfunctions to Facilities GA or Facilities Coordinator.
- Maintain accurate inventory of Information Desk office supplies.
- Clean the Information Desk daily.
- Attend all scheduled department trainings.
- Perform other related duties as assigned
- Staff Expectations:
- Act as a role model for fellow staff members and maintain a standard of performance on daily tasks.
- Maintain effective communication with other SUES Facilities team members
- Communicate clear and concise information as needed to Facilities GA and Facilities Coordinator.
- Adhere to all SUES guidelines