IT Support Analyst
IT Supprot Analyst is responsible for managing IT systems and ensuring productivity is not lost due to system outages, downtime or IT infrastructure not being ready in a timely manner. Candidate will anticipate issues, be a problem solver and the calm presence in a crisis, while providing comprehensive service to in-house and remote staff.
What You’ll Do:
- Manage all IT systems
- Perform all tasks related to IT onboarding of new employees, both remote and in house
- Troubleshoot IT and software-related questions from staff
- Implement and develop help desk and IT operations best practices, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Deploying hardware and software
- Support a multi-location environment with the expectation that anyone can productively work from anywhere, anytime
Skills / Experience You Will Need:
- 1-2 years of relevant work experience
- IT helpdesk, IT Support, lifecycle management tools & best practices
- Understanding of system architecture: network topologies, Microsoft domains, web/internet architectures, security best practices
- Security standards: PCI, GDPR, Privacy Shield, various regulatory guidelines
- Cloud-based techniques: IaaS, SaaS, PaaS, private vs public cloud
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Strong analytical and critical thinking skills
- Strong documentation skills
- Understanding of how financial services
- Ability to communicate orally and written in a professional manner
- Work well both alone or in a team setting
Additional Skills Desired :
- Any programing skills, Python, R, C, Java, JS/Java script are highly desireable
- Any Salesforce / SFDC administration
- Microsoft certification are a huge plus