Financial Counselor
Are you interested in joining a dynamic company that delivers successful in home treatment to clients with substance use disorder? If you are a caring, compassionate and capable Financial Counselor who meets or exceeds the following, we want to hear from you!
Aware Recovery Care (ARC) offers a holistic approach to treatment and changes the way clients receive care throughout the country. ARC is a year-long, home based, addiction treatment program that works collaboratively with a multidisciplinary team to assist clients in their first year of recovery.
In this workplace, employees are given more freedom to map their paths to growth (with the financial and moral support they need).
Position Summary:
A Financial Counselor is responsible for analysis, investigation, and resolution of patient responsibility. This role includes ensuring self-pay receivables are processed and resolved according to department policies and regulatory guidelines. The Financial Counselor will act as a liaison between the Finance and Admissions departments.
Duties and Responsibilities:
Performs benefit and insurance verification upon sign on, updates insurance information on client accounts
Advises clients of their financial responsibilities, such as copays, coinsurance, and deductible
Ability to identify and communicate with payer and/or system trends to Management.
Assists clients with billing questions and concerns
Notifies clients of their termed insurance and assisting on reinstating insurance or enrolling for new coverage
Sets up arrangements/monthly installments plans for high deductibles.
Maintains thorough knowledge of payer contract, regulations, and guidelines.
Outbound phone calls to payers and clients
Follows up on any clients with Loss of Insurance
Processes requests for Scholarship Assistance according to policies and procedures. Approved requests within defined thresholds
Collaborates with the Admissions department in regards to the client's enrollment process
Works closely with the Benefits and Verification Specialist
Responsible for bi-monthly active/SOS client insurance verification
Accountable for outstanding customer service that drives quality and an exceptional customer experience
Performs miscellaneous job-related duties as assigned
****The salary range for this position is $50K to $54K based on experience*******
*****Aware Recovery Care is an Equal Opportunity Employer******
******No Phone calls please*******
Requirements
High school diploma or equivalent. Associates Degree is preferred.
At least 2-4 years of previous Professional Behavioral Health self-pay/benefits and insurance verification
Thorough knowledge of State and Federal laws and Aware Recovery Care policies regarding Scholarships and Self-Pay (deductible, coinsurance, and copays)
Proficiency with keyboarding and computer skills including word processing, spreadsheet, and Client Accounts software
Ability to attain productivity and quality standards per department requirements
Attention to detail with the ability to perform and work within scheduled deadlines is required
Knowledge of commercial payers. Anthem/BCBS preferred
Basic knowledge of insurance benefits and terminology are strongly recommended
Key Competencies:
Understanding of laws and ethics related to health insurance, HIPAA, and PHI
Attention to detail, multi- tasking, adaption to change and strong communication skills are required
Excellent analytical and problem-solving skills
Critical thinking skills
Ability to communicate effectively and efficiently with insurance carriers and other necessary parties
Maintain an effective, positive customer service relationship with both internal and external customers
Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.)