Client Experience Representative, FIS University Program
Join the 2022 FIS University Program!
As a 2022 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.
This two-year full-time program has start dates in January, March, June and September with a dedicated “Learning Week” where you will:
- Learn how to work within a corporate environment
- Learn the structure of FIS and options for growth within the organization
- Hear from FIS leadership about their journey and participate in senior leader networking opportunities
- Build a network of your peers from across the organization
This position is for a June 2022 start.
About The Team
The Client Experience Team works with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
What You Will Be Doing
The Product Support Representative (Client Experience Representative) will be the primary business support and impact analyst for global clients from all sectors of the financial industry including banking, broker/dealer, asset management, hedge fund and custody. This role requires you to become a product subject matter expert. This is a position that requires the individual to interact extensively with the client for ongoing operational and business support.
This position is a great career starter and advanced learning opportunity for the right individual.
- You will manage clients as their single point of contact
- You will coordinate and assist with product demonstrations and knowledge calls
- You will maintain client support and upgrade Information
- You will attend operational and application support meetings
What You Bring
- Bachelor’s degree in business, computer science, information systems, finance, accounting or other relevant degree,
- Proficiency in Microsoft Office Suite
- Self-motivated and willingness to learn
- Excellent communication and interpersonal skills
Added Bonus If You Have
- Strong problem-solving skills
- High degree of ownership and initiative
- Ability to retain extensive product knowledge during training
- Effective communication and administrative skills
- Commitment to Customer Service
- Must be able to work flexible hours, including overtime and weekends as required
What We Offer You
- Competitive salary and excellent benefits
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- Time to support charities and give back in your community
- A work environment built on collaboration, flexibility and respect
- Student Loan Repayment Program: FIS will PAY OFF your principal loan balance over 10 years of service! Eligibility starts after one year of tenure in the program and is for U.S. participants