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SALARY:    $41,516.80 Annually

Bachelor's degree in social work, psychology, or a closely related field and one year public contact/public service experience; or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.

A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.

 Must successfully pass a Level 2 Background Check as specified by the Florida Department of Law Enforcement.
 Position Summary: This is professional crisis intervention counseling work in the County's Crisis Center.
An employee assigned to this classification coordinates and monitors volunteer crisis intervention counselors including work scheduling, case monitoring, training, and ensuring continuous availability of needed supplies.
This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.

Work is directed and reviewed by a higher level supervisor through conferences, reports, and observations of the results obtained.

Exudes a positive customer service focus.
Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.

Informs volunteers of policies, procedures, and standards of volunteer service.

Observes work activities of volunteers to evaluate work performance.

Confers with volunteers to resolve grievances and promote cooperation and interest.

Participates in programs of public recognition for volunteer workers.

Schedules crisis intervention volunteers for telephone and outreach duty.

Directs and assists volunteer counselors with clients and procedures.

Coordinates the collection, processing and reporting of program activity data.

Keeps records and maintains client files.

Assists in planning and implementation of training activities for volunteer counselors.

Counsels and refers clients to appropriate agencies or services in the community.
Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events.

Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


Considerable knowledge of current techniques, principles and practices of crisis intervention and suicide counseling.

Knowledge of laws, rules and regulations relating to operations of community crisis intervention centers.

Knowledge of community counseling/intervention resources available to the center.

Ability to effectively train and supervise volunteers.

Ability to work with and counsel suicidal/distraught clients.

Ability to establish and maintain good working relationships with assisting agencies, other County departments and employees and the general public.

Ability to respond calmly, quickly and effectively in crisis situations.

Ability to communicate effectively both orally and in writing.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, and use hands to finger, handle or feel. The employee is occasionally required to stand; walk, and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.