Student Life Technology Student Technician
Purpose:
The position of SLT student technician is responsible for assisting the Student Life Technology Staff with technology issues that arise within the residential halls and Student Life buildings. Individuals in this role must be able to fix network and computer related issues with limited supervision. They must be able to use effective critical thinking and decision-making skills. A person in this role will need to enforce Student Life, UNLV and Federal Law in regards to safe computing practices. The SLT student technician position has access to sensitive data and should be able to resolve issues while protecting the confidentiality of the customer.
Minimum Qualifications:
- Basic knowledge of Microsoft and Apple operating systems.
- At least 1 year of experience in a service orientated position.
- Must have good interpersonal and customer service skills.
- Enrolled in a minimum of 6 credit hours.
- Minimum GPA requirements:
- Semester GPA must be above 2.0
- Cumulative GPA must be above 2.25
Preferred Qualifications:
- Advance knowledge supporting technology for large customer base.
- Experience with an enterprise network both LAN and Wireless.
- Experience creating a computer image for a business environment.
Duties and Responsibilities:
- Ensure that the Student Life computers, network and applications are functioning properly.
- Assist in connecting customers to the residence hall networks.
- Troubleshoot hardware, software and network problems.
- Assist with troubleshooting CATV issues.
- Repair and coordinate repairs for hardware, software, network and CATV problems.
- Install and upgrade software as needed for customers.
- Install and upgrade hardware on Student Life Computers as needed.
- Assist with ensuring that computer labs are functioning properly.
- Assist with maintaining an accurate inventory of equipment including serial numbers, property numbers and locations of all Student Life-owned equipment.
- Assist with special projects as assigned.
- Stay current on hardware and software trends and make suggestions and recommendations, as appropriate.
- Maintain complete confidentiality concerning access to the computers, applications and network.
Conditions of Employment:
- The period of employment is for one academic year. Re-appointment is not automatic and will be based upon performance evaluation.
- Evaluation of performance will occur at least twice per year.
- SLT Student Network Technician rate of pay is $10.00 per hour. Raises are conditional on positive performance evaluations and budgets after one academic year of employment.
- Minimum hours required 10 hours a week, with a maximum of 27 hours per week total, including all other on-campus jobs.
- May be required to work during opening and closing of residence halls, which may be a weekend.
- Attend and participate in staff meetings and staff development activities.
- Attend on-going training activities throughout the year.
Criteria for Success:
Student Life Technology student staff are evaluated on their performance each semester. The staff evaluation process consists of self-evaluation, peer evaluation, and supervisor evaluation. The staff evaluation measures the following objectives:
- Ability to display a positive attitude to all Student Life staff, residents living in residential housing, and SLT/SLM staff.
- Ability to prioritize tasks, manage time and balance professional and personal commitments.
- Ability to assess a situation and make well-informed decisions independently.
- Ability to follow policies and procedures, arrive prepared and on time for work and consistently demonstrate service excellence.
- Ability to act in a professional manner and serve as a role model and mentor for SLT/SLM staff.
- Ability to positively promote UNLV and SLT/SLM to peers and customers and take initiative to be involved throughout campus.