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Cloud Operations Systems Developer

This role has the opportunity to be based in Cary, NC office (HQ), or remote-based in US.
 
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” 
 
If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless. 
 
What we do  
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live. 
 
What you’ll do 
As a Systems Developer for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.
You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.
 
Responsibilities:
  • Deliver excellent customer service using a customer first and continuous improvement mindset.
  • Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
  • Manage day-to-day work through SAS Cloud ticketing systems using best practices for ticket update quality and frequency.
  • Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
  • Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
  • Configure, manage, monitor, and debug mid-tier software.
  • Manage, monitor, and maintain container-based applications deployed in cloud container services.
  • Develop tools and software to manage SAS and third-party software.
  • Diagnose, document, report, and resolve system problems.
  • Work directly with external customers and interface with other support teams and vendors.
  • Participate in a 24x7x365 on-call rotation.
Additional responsibilities may include:
  • Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
  • Serve as technical escalation support other team members.
  • Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.
Essential Requirements:
  • Bachelor's degree or equivalent work experience
  • 4+ years of technical experience including:
  • 1+ years of experience with Kubernetes / CaaS
  • 1+ years of experience Enterprise Platform Support
  • 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
  • 2+ years of experience with UNIX or Linux supporting enterprise class applications.
Preferences:
  • Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
  • Experience with Python, Ansible, or Kubernetes
  • Scripting experience (bash, powershell, etc)
  • Installing and using SAS software and solutions
  • Programming in SAS
  • Deploying and managing JavaEE web application.
  • Java or Web development experience
  • Ability to travel up to 10% of the time
 
Why SAS
  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. 
  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
 
 
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the Pay Transparency notice. 
 
Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
 
All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
 
In order to work at SAS, you must be fully vaccinated against COVID-19. If there is a medical or religious reason preventing you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have an accommodations process in place to evaluate those requests.