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Hospitality Associate

Sign on bonus: This position is eligible for a $1,000 sign on bonus.
Current employees of any Northern Light Member Organizations or those with a service break less than one year are not eligible.
General Position Summary:
The Hospitality Associate works closely with patient care staff to assist patients with menu selection prior to meals. Assists with tray assembly and meal delivery.
Specific Position Summary:
Hospitality associates communicate effectively with patient care staff including nursing unit staff, kitchen supervisors, cooks, and patient food service attendants when filling patient menu or other specific requests.
Provide tube feedings when necessary, in between meal nourishment as directed by patient care staff, deliver courtesy trays as needed, enter menu selections and utilize a variety of software programs to provide patients with healthy, nutritious meals based on dietary need and requirements.
Specific duties and responsibilities:
  • Accurately assemble meal trays according to standards and delivered to the correct patient using 2 patient identifiers, in a timely manner, adhering to time and temperature standards
  • Ensures patient menu preferences, food allergies, and other pertinent information is entered into Computrition for patient safety and meal satisfaction
  • Patient Tray Retrieval
  • Uses Cerner and Computrition to ensure accuracy in diet orders
  • Works safely and follows all safety policies
  • Practices appropriate hand hygiene policies
  • Reports incidents or hazards immediately
  • Monitor refrigerator and freezer temperatures and assures open food containers are labeled and dated; discards outdated food items
  • Proactively resolves any food service-related issues as they arise
  • Responds to communications (phone calls, voice messages, and emails) in a timely manner
  • Consistent and reliable attendance
  • Participates in skills training opportunities when available
  • Continually develops skills and/or job knowledge
  • Proactively seeks out solutions to problems for self, co-workers, patients, and visitors

  • Northern Light Health- EMMC Mission, Vision and Values:
  • Adheres to “EMMC Code of Conduct” and follows all applicable compliance policies/regulations
  • Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives
  • Provides excellent customer service, both for internal and/or external customers
  • Seeks ways to improve quality of services provided
  • Creates and participates in a work environment where people hold themselves and others accountable for processes, results, and behaviors
  • Demonstrates an understanding we all work as a team and the quality and timeliness of work impacts patient care
  • Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment, and cooperation

  • ·Acts consistently in line with the core values, commitments, and rules of conduct; leads by example.
  • MINIMUM EXPERIENCE REQUIRED: Prior experience working as a member of a team in a customer service setting, required. Must be customer service oriented, pleasant, and outgoing.
  • Must be comfortable using computers.
  • Time spent sitting:5%
  • Time spent standing or walking:60%
  • Time spent standing still:35%
  • Miles walked: approximately 2-3/day
  • Amounts lifted:10 - 30 lb., 40% of the day.Weight pushed <200 lb. 6times/day

Equal Opportunity EmploymentWe are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status