Desk Operations Specialist
Desk Operations has various Desk Operation Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.
Desk Operations Specialists work with physicians and other health care professionals to anticipate and respond to patient needs and the requests of the health care team.
You will be responsible for coordinating the details of the patient's visit by:
- Scheduling appointments
- Preparing the patient for their appointment
- Completing pre-examination record information
- Managing the flow of patient material
- Communicating scheduling delays or changes
- Serving as a direct contact and resource to the patient
This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows.